Emilee Clements

Entry-Level IT & Cybersecurity Professional

Personal Portfolio

Resume

Emilee Clements ResumeDownload

Summary

Motivated and curious professional actively pivoting into the realm of IT, cybersecurity, and advocation for data privacy from a background of customer service and business operations roles. I am seeking to root my learning and exploration from hands-on, academic and personal projects into real-world, professional opportunities.

Technical Skills

  • Networking:  TCP/IP suite, VLAN segmentation (802.1Q), DHCP scope management, DNS resolution (unbound), policy-based routing, VPN tunneling (WireGuard)
  • Systems & Virtualization: Windows, Linux, Active Directory concepts, firewall administration (pfSense, OpenWrt), Hyper-V, Virtualbox, Proxmox VE 
  • Security & Monitoring: SIEM (Splunk), SSL/TLS (ASMC), traffic analysis (Wireshark, tcpdump)
  • General IT:  Hardware installation & troubleshooting, command-line utilities (dig, curl, ping, tracert, ipconfig, nslookup, arp, netstat),
  • Other: Microsoft Office Suite, client relationship management systems (Concentrix, Pega), data entry, time management & task prioritization in high-volume/fast-paced environments, excellent customer service, records & document processing, conflict & error resolution, confidential information handling, regulatory policy adherence, strong verbal & written communication, attention to detail & organizational accuracy, adaptive, reliable, strong work ethic, fast learner

Education

Cybersecurity Program | University of Oregon Continuing and Professional Education | 2023

Bachelor of Science in Business Administration | Humboldt State University | 2020

Projects

Secure Home Network & Cybersecurity Lab | Ongoing

  • Designed a segmented TCP/IP network using VLANs, the goal being to effectively isolate public Internet traffic from secure, private internal resources
  • Configured DNS and DHCP scopes, firewall rules, NAT, and VPN tunnels to ensure reliable availability of use for both on premise (my apartment) and virtual environments 

Web Application Deployment & Cloud Security | 2023

  • Deployed a containerized PHP web application in Azure, routing SSH to a jumpbox and HTTP traffic to a load-balanced backend pool 
  • Secured the app with Key Vault, SSL/TLS certificates, Front Door, WAF rules

Custom Security Monitoring Environment (Splunk SIEM) | 2023

  • Built a monitoring environment to analyze log data in order to detect abnormal login activity and security events
  • Created dashboards, alerts, and reports to visualize trends and respond to suspicious activity

Professional Experience

Customer Relationship Manager | Michaels | Oct 2025 – Current

  • Leads front-end operations, manages planogram merchandising to meet weekly deadlines, coaches staff, mitigates customer complaints, and multi-tasks omnichannel processes
  • Drive month-over-month growth by 22% in net promoter scores, elevating scores from 25.3 to 68, and 3.5% month-over-month growth in loyalty program engagement through data-driven performance management and implementing direct, actionable changes

Repository Migration Project | CASA-VFC, Corvallis, OR | Sep 2024 – Oct 2024

  • Manually migrated ~2,800 confidential case and program records across three repositories (CASA Manager, Casita, SharePoint), simultaneously auditing and restructuring file naming conventions, and manually validating files
  •  Identified and resolved discrepancies while ensuring compliance, confidentiality, and optimized data organization
  • Coordinated with staff to implement process improvements via system navigation training and file accessibility 

Teller → Member Services Specialist | OnPoint Community Credit Union, Portland, OR | May 2021 – Aug 2022

  • Assisted members with account discrepancies, disputes, and payment setups, ensuring accurate service and demonstrated clear communication
  • Investigated potential fraudulent calls and documented findings to support internal analysis and reporting
  • Processed high volumes of transactions while maintaining a balanced cash drawer, vault, and compliance with Federal regulations and internal policies

End of Day Operations Specialist | Los Bagels Co., Arcata, CA | Oct 2017 – May 2020

  • Reconciled daily sales, balanced store and office safes, prepared bank deposits, and drafted financial reports for bookkeeping review and audits
  • Managed deliveries, returns, and weekly route schedules. Improved route efficiency by coordinating with vendors
  • Often worked independently in the evenings and on weekends, demonstrating strong problem-solving skills