Summary
Entry-level IT professional with hands-on experience in troubleshooting, firewall configuration, VPN routing, and network monitoring through a cybersecurity bootcamp and home lab projects. Brings proven problem-solving, customer service, and documentation skills from prior roles in finance and data management.
Technical Skills
- Networking: VLANs, VPN configuration, Subnetting, Firewall administration, Policy-based routing
- Tools & Platforms: pfSense, OpenWrt, Docker, VirtualBox, Hyper-V, basic OSINT research, Traffic analysis
- Operating Systems: Windows 10, Linux (Ubuntu, Debian, Kali)
- General IT: Troubleshooting, Data security, Customer support, Cable management, Hardware setup
- Other: Documentation, Oral & written communication, Microsoft Office Suite, Data entry
Education
Cybersecurity Program | University of Oregon Continuing and Professional Education | 2023
Bachelor of Science in Business Administration | Humboldt State University | 2020
Projects
Secure Home Network & Cybersecurity Lab | 2025
- Designed and implemented a security-focused home network with segmented VLANs for daily use and cybersecurity testing
- Configured firewall rules, NAT, VPN tunnels, and isolated subnets to secure environments
Web Application Deployment & Cloud Security | 2023
- Deployed a PHP web app in Azure using containers, routing SSH to a jumpbox and HTTP traffic to a load-balanced backend pool
- Secured the app with Key Vault, SSL/TLS certificates, Front Door, WAF rules
Custom Security Monitoring Environment (Splunk SIEM) | 2023
- Created dashboards, alerts, and reports to visualize trends and respond to suspicious activity
- Built a monitoring environment to analyze log data for detecting abnormal login activity and security events
Professional Experience
Database Migration Project | CASA-VFC, Corvallis, OR | Sep 2024 – Oct 2024
- Migrated ~2,800 confidential case and program records across three repositories, ensuring data accuracy, compliance, and accessibility
- Improved organizational workflows by ensuring all users could reliably locate case files, creating a shared system of record organization
Teller → Member Services Specialist | OnPoint Community Credit Union, Portland, OR | May 2021 – Aug 2022
- Assisted members with account issues, disputes, and payment setups, ensuring accurate service and clear communication
- Investigated potential fraud, documenting findings to support analysis and reporting
- Processed high volumes of daily transactions, maintaining balanced cash drawers, vaults, and compliance with financial policies
End of Day Operations Specialist | Los Bagels Co., Arcata, CA | Oct 2017 – Apr 2020
- Reconciled daily sales, balanced store and office safes, and prepared financial reports to ensure accuracy and compliance
- Managed deliveries, returns, and weekly route schedules, improving efficiency while meeting deadlines independently
Service-Oriented Roles | Various Employers | 2016 – 2024
- Built adaptability, problem-solving, and communication skills while meeting deadlines in fast-paced roles
- Provided support, order fulfillment, and operational services across food, retail, and service environments